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515-221-8949     800 S 50th St, Suite 102, West Des Moines, IA 50265

FAQs

FAQs2020-03-16T09:58:40-05:00
dog questioning
What are your hours?2020-04-23T09:22:57-05:00

Monday through Friday 7 AM to 6 PM
Saturday 10 to 4 (Retail Only)

What if my dog is injured or needs immediate care?2020-04-23T09:53:54-05:00

We have teamed up with Animal Doctors Vet Clinic (located in our strip center at 4800 Mill Civic Pkwy) for any dog needing immediate emergency attention.

What is your policy regarding feedings and medications?2020-04-23T10:22:19-05:00

If your dog is staying the entire day, we ask that you bring his preferred food and/or any medications in a labeled container.  Our staff will administer the medications per your instructions.  Homemade treats will be supplied for all pets, unless we are instructed differently by the pet parent.

Do you offer any discounts?2020-04-23T09:35:45-05:00

Yes, we offer a 10% discount for every pet booking more than one day a week and for additional dogs from the same household.

How old does my dog have to be?2020-02-28T15:26:38-06:00

All dogs must be at least eight months old.

Does my dog need to be spayed or neutered?2020-02-28T15:27:53-06:00

All dogs must be spayed or neutered.

Do you require temperament testing?2020-04-23T09:36:59-05:00

All dogs must pass a temperament test to determine if their personality is compatible with the other dogs. Temperament testing will be conducted between the hours of 12:00 and 2:00, Monday through Friday. Our daycare staff will evaluate your dogs physical and mental characteristics and its reaction to the other dogs in the group. We cannot accept any aggressive dogs that might cause harm to our other dogs or our employees.

What vaccinations are required to attend daycare?2020-03-16T10:00:42-05:00

Pet parents must provide vaccination records confirming that their pet is current on Bordetella, distemper, rabies and a negative fecal exam.

Do you offer boarding?2020-03-16T10:01:48-05:00

Unfortunately, due to city codes we are not allowed to offer overnight boarding.

Will my dog be outdoors? Will my dog get dirty? Will you clean them up?2020-02-28T16:12:58-06:00

The dogs will be contained to an indoor play area, but, if necessary, will receive an exit bath.

How do I book an appointment?2020-04-23T10:37:57-05:00

You may book online or by calling us at 515-221-8949.

dog questioning
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